Terms & Conditions

What to include in the T&C document.

& Conditions

Tukulor Apartments.

 Manjai Kunda. The Gambia

Introduction and General Terms

Any reservation made by you or on your behalf will be subject to the Terms and Conditions set out below and our Privacy Policy. When making your reservation, whether online, by telephone or in person, you will be deemed to have read, understood and accepted these Terms and Conditions. 

 

Prices

The prices at Tukulor apartments are subject to availability and the time of year.

 

Payment

It will be necessary for you to provide your payment card details to secure an apartment, product or service. The payment card may be used to take a deposit, as a guarantee for future payment, in the case of a no-show, damages, a cancellation or a change to the reservation in accordance with our cancellation’s procedure. By providing your card details you authorise Tukulor Apartments to obtain payment for the purpose of payment or the reservation of an apartment.

If the requested deposit is not paid in time, Tukulor Apartments reserve the right to cancel the booking without liability to the customer.

Tukulor Apartments will take card details from ALL guests, regardless of whether they intent to pay by cash or card. This is for security reasons and to avoid fraudulent bookings. We are unable to take reservations that are not supported by card details. 

Please note that we also collect card details upon check-in to cover any potential damages during your stay. If you provided a credit or debit card at the time of booking, you must present that same card at check-in, along with valid photo identification. This process is critical for security and the name on the card must match the name provided at the time of booking. If you do not have this card with you on arrival, you will be asked to pay using another credit/debit card and the original payment card will be refunded.

Failing to provide a valid credit/debit card or valid identification, entitles our reception team to refuse check-in without refund.

The sub-letting of apartments or rooms for third parties is strictly forbidden, this will result in the booking being cancelled and the full amount of the booking being charged and the guests ejected from the premises.

 

Check-In

Check-In is from 8am to 17.00 pm, 7 days per week. Any check-in outside of these hours is by prior arrangement only.

Departure

Check-out is flexible, depending flights etc. Apartment keys must be left at the reception upon departure. If the key is lost by the guest or not returned to us at this time, the customer will be charged £100.00 for the cost of replacing the key and room door lock.

Pre-Authorisation

Tukulor Apartments has the right to pre-authorise your credit card for the full reservation amount, 72 hours prior to arrival.

Currency

Reservations will be charged in British Pounds, or the Dalasi. A foreign currency transaction may be charged by your card provider. A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.

1. Cash Payments

Cash payments are accepted and can be made in British Pounds or the Gambian Dalasi.

Standard Rate Cancellations

Our cancellation policy varies according to the type of booking made. For standard rate apartments, if cancelled up to 7 days before the date of arrival, no fee will be charged. If the reservation is cancelled later or in the case of a no-show, 100% of the cost of the first week will be payable.

No cancellations are accepted after check-in, the full cost of the booking will be deemed payable.

Overbooking

In the unlikely event that a guest cannot be accommodated due to overbooking or other unforeseen circumstance, Tukulor Apartments will attempt to accommodate those guests, at its expense, at a local comparable Guest House.

 

1. Group Bookings

Bookings made for 2 or more apartments are subject to a 20% non-refundable deposit paid at the time of booking. After making a group reservation, the final payment is due 28 days before arrival, when you must confirm and provide apartment lists which must include guest names, and any special requests. Up to 14 days prior to your arrival date, we are able to transfer the booking to a new date; you may, however, be liable for any rate increase charges. Please note the deposit is non-transferable and non-refundable.

No Smoking

Tukulor Apartments operates a strict No Smoking policy throughout the buildings, including public areas and private rooms. Should we have reason to believe that guests have been smoking in any part of the building, a smoking fine of £250 will be chargeable to cover the cost of cleaning. The guest will be asked to leave the premises immediately. No refund or credit will be provided.

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to Tukulor apartments property or structure.

Vehicle Parking

Tukulor apartments will not be held responsible or liable for any damage or loss to vehicles or their contents left in our parking spaces. Vehicles and their contents are left at the owner’s risk.

Visitors

We kindly ask you to sign in any visitors you may have during your stay. This is for health and safety and fire regulations.

Lost Property

Property left on the premises will be stored for one month and in the case of valuable items for two months before they are disposed of. Lost property will be forwarded only at the request, risk and expense of the guest. Tukulor Apartments accepts no liability for loss, damage or late delivery caused by forwarding an item via the postal service. The cost of postage will depend on the size and weight of the item and will be dealt with on an individual basis. 

 

 

Advertising

Although Tukulor Apartments has endeavoured to ensure that all information in its advertising material is correct at the time of publishing/printing, it reserves the right to alter, substitute or withdraw any service, facility or amenity at any time, without notice if necessary.

Guest Obligations

By making a reservation with us you agree to these terms and conditions. You accept that you are fully responsible for all charges, fees, duties, taxes and any other charges arising as a consequence of your reservation and may not be included in the original rate, when due. You understand that any violation of these terms and conditions may result in the cancellation of your reservation and you forfeiting any monies paid for such reservation and Tukulor Apartments debiting your account for any costs it incurs as a result of such violations.

Complaints

If you have any complaints or concerns about the service that you have received, please let us know. Our complaints procedure is designed to ensure that we resolve any complaints as quickly as possible.

Force majeure.

If there are any circumstances where either party is unable to fulfil their obligations due to unforeseen events beyond their control. Then the contract will be cancelled without any penalty to either party.

If either party is prevented from fulfilling their obligation, they must contact the other party without delay and provide evidence of the event that has occurred.